Tag Archives: Stray holding facilties

To Hold or Not To Hold – Is it the law? – That is our question

Almost every week, we get comments from Good Samaritans who state they took a “found” dog to a shelter or vet clinic to be scanned for a microchip . If a microchip was found, the facility employees told the Good Samaritans they needed to sign over the dog to them because it is “the law”.

We can’t find that darn law. We have actually reached out to directors/managers of other animal control facilities and vet clinics in Illinois to find out if such a state law exists. We check ed other facilities’ policy. They told us that they take the Good Sam’s information so when they contact the microchip company, the owner can call the Good Samaritan directly to retrieve their dog. Therefore the dog never has to enter the shelter. There are not any impound fees or opportunities for the dog to be exposed to other animals with unknown medical histories. This is especially important now when the canine flu is so prevalent. . I think we can all agree that this totally makes sense.

What doesn’t make sense is needlessly impounding found dogs into an already over-crowded shelter, exposing him/her to stress, illness, and possible death by lethal injection. Of course, this also causes stress for the owner and the shelter staff.

Keeping animals out of shelters should be everyone’s goal. If such a law exists that says found dogs with microchips must be impounded, we haven’t seen it.

So Lost Dogs Illinois says Show us the Law!

Use Facebook to Help Increase Your Shelter’s Return to Owner Rate

Many animal shelters in America have contracts with local municipalities to hold “stray” dogs for the state-mandated stray hold to give owners an opportunity to reclaim their lost dog. This period of time varies from state to state.

A shelter typically has two windows of opportunity to help people find their lost dog:

When a person who has lost a dog comes in or calls to file a report.
When “stray” dogs are picked up and impounded at the facility.

Today we want to talk about using Facebook to maximum potential to help lost dogs get home. We are thrilled to see so many shelters and animal control facilities (big and small) using Facebook to try to reunite lost dogs with their owners.

We have been in the Facebook game since our inception in early 2010 and we’ve seen a lot of changes along the way. We have gained a large following and have learned many lessons from our successes and failures. We have seen what does and doesn’t work. We have also seen some shelters start to post impounded found dogs on Facebook and then stop, claiming that it isn’t working or that it requires too much time.

We would respectfully like to offer some suggestions that may help make everyone happy: shelter management, the taxpayer, the shelter donor and volunteer, the dog’s owner and of course the dog that gets to go back home!

The benefits of posting found dogs on Facebook are numerous:

You will decrease the length of stay for animals in your shelter.
You will free up space for needier animals.
You will increase your shelter’s reputation and goodwill (and possibly generate donations from grateful owners and fans). Nothing tugs at heartstrings better than happy reunion photos when an owner reclaims their dog. Make sure you have a camera handy!
You will become a resource in the community for owners who are missing their dogs. Post articles and tips to help people find their missing dogs. Also post happy reunion stories, microchip clinics in the area, and lost pet flyers for members of your community who are missing their pet.
You will help your community make a “paradigm shift” that not all stray dogs are homeless.

If your “stray” intake is low use your main Facebook page to post them. The beauty of posting lost and found dogs on Facebook is that a neighbor or complete stranger might “happen chance” to see the post of the found dog and know where he/she belongs. Or, they might see the lost dog and then see the post.

Yes, the people that are actively matching (the owner, our volunteers and members of the public who enjoy doing this) will seek out the info where ever it is stored, whether it be on a website or a separate Facebook page but that only takes care of the actual matches (where a lost report matches a found report) which is still a fairly small percentage of the reunions.

The best chance for a “happen chance” reunion is to get the posting in front of the biggest audience possible, which is almost always your main Facebook page that you use for all of your shelter Facebook posts. Pictures of impounded pets are one of the most widely shared posts on Facebook (much more than adoptable pets) so posting them on your main Facebook page has the added benefit of driving traffic to your page so that your adoptables, fundraisers, etc. are also more likely to be seen.

A common mistake we see is shelters that try to run a separate Facebook page for found pets and then not actively working to build the fan base of that page. The average person is not going to stumble across the Found or Stray page by accident and Facebook does not make it easy to search. So you will only reach those that are actively looking for your page and the likelihood of “happen chance” reunions will be greatly diminished.

If your shelter has such a high intake of “strays” that posting them on your main page is not feasible, then yes, perhaps setting up a separate Facebook page is the best solution.

Here are a few suggestions if you set up a separate page:

Make sure that you include your location name and county in the title of the Facebook page. Make it as easy as possible for people to find it. Include it on your website and in any literature you distribute.
Include links to the Stray page in the “About Us” section of your main Facebook page.
Drive traffic to the Stray page at least once per day (more at the beginning) by sharing a post from it onto your main page and reminding your fans that “All impounded pets at xxxx shelter can be seen by visiting our Stray page”. Use hotlinks and Facebook tags whenever possible so that people can just click and be taken directly to the new page.
Ask one or two volunteers to help you with this page and give them full access to it. They should engage with the fans and commenters. It’s called “social” media for a reason! Make sure they answer every question and respond to comments. Get your community actively engaged in helping reunite found pets!
Volunteer Facebook administrators can also share the posts on other neighborhood pages – including police departments, newspapers, radio stations, vet clinics, dog parks, town pages, garage sale pages, buy/sell pages and popular neighborhood hangouts like bars and restaurants. This can quickly increase the fan base of your page and makes an excellent and rewarding volunteer opportunity for someone who cannot make it into the shelter to do hands-on work.
Do not get discouraged if the public offers to adopt the dog rather than trying to find the owner. Create some standard responses that your volunteers can copy and paste below these comments. And remember! You are lining up potential adopters if an owner does not come forward.
Link your “Stray” page to a Twitter account with a free Facebook app that will automatically retweet everything you post. Once it is set up it is seamless and maintenance free. You will reach a much broader audience especially if you use hashtags in front of the location. Many police departments and media outlets monitor twitter via hashtag and will retweet your posts for lost and found dogs.

Thank you for helping more lost dogs get home! You can find more tips to help increase your Return to Owner rate in this blog post: Reuniting Lost Dogs with Their Families – How Shelters Can Help

Update: Revisiting the ordinance to reduce the stray hold for cats and dogs in Chicago

We, at Lost Dogs Illinois, feel it is important to keep you informed on what is going with trying to revisit the ordinance to reduce the stray hold of dogs and cats in Chicago.

Last Thursday our Director attended the open meeting of the Commission (advisory board) for the City of Chicago Animal Care and Control. She read the following statement:

“Good Morning! I am Susan Taney, Director of Lost Dogs Illinois. As many of you know, LDI is a not for profit organization that provides resources and tools to help families find their lost dogs. We saw the need to help Illinois residents in the recovery of their lost dogs. Many people give up, do not have the resources to help them, do not know where their animal control facility is located or the money to pay for a professional “pet detective”. In less than five years, over 15,000 dogs have been reunited with their families.

We were very dismayed to learn after the fact that the City of Chicago Budget committee had passed the ordinance to reduce the stray hold. On LDI’s Facebook page, we asked our supporters to contact the Mayor and Aldermen. I attended the City Council meeting with our supporters to only find out that there was no public discussion allowed at the meeting. Another aldermen also had told us that the ordinance was going to be tabled for more discussion. The ordinance was passed with no public comment.

After trying to find out when the ordinance was going to be implemented. I FOIA’d (Freedom of Information Act) City of Chicago Animal Care and Control and received the following message – “See Attached and the link to the ordinance” Then I asked the City Clerk’s office – they gave me the link. Again, no implementation date was set. I did not find out the implementation date until the Prince Charming blog. There was nothing provided to the hundreds of thousands of Chicago residents with beloved family pet members letting them know that the ordinance had been changed. Chicago citizens pay taxes; their taxes fund CACC. CACC is supposed to provide services to the citizens.

I also want to share that two years ago Kathy Pobloskie, Director of LDOW, and I met with the CACC senior management staff to provide suggestions for free and low cost ways to increase the return to owner rates. We offered to train their volunteers. I also presented a PowerPoint presentation to CASA about Lost Dogs Illinois in regards to our program. Our goal is to make Chicago shine and be one of the best cities to live in and know that the Chicago residents who have animals as loved family pets will be treated with respect and dignity. We have received so many testimonials from families saying they did not know what to do, where to look and now CACC has only made it more difficult for residents to find their lost animals. There needs to be a balance between people who have lost their dogs and the truly homeless dogs that needs to be rescued.
To conclude, we are very disappointed that there was no public discussion allowed when this ordinance was passed. There has not been any kind of public information campaign. This ordinance is vague. There are so many unanswered questions. I have attached my blog in regards to questions about this ordinance. I request that all these questions be answered in a public forum. Thank you for allowing me to speak.”

Attached are the handouts that was given in the packet to the members of the Commission for the City of Chicago Animal Care and Control .

LDI Blog – Revisit the ordinance to reduce the stray hold period for cats and dogs in Chicago.

LDI Blog – Where Oh Where could my lost dog be held in Cook County

LDI Blog – Part 2 Where Oh Where could my lost dog be held in Cook County

LDI believes that knowledge is power. Be sure to read our blogs. Be informed. You are your animals’ advocate. They are depending on you! The Mayor and Aldermen have the power to change this ordinance. We ask that you continue to call, email, and even set up appointments to discuss your concerns. Continue to share the petition.

City of Chicago Aldermen

rahm.emanuel@cityofchicago.org Mayor

Together we can make an impact for Chicagoans and their loved cat and dog family members.

Former Director, Mitch Schneider

Revisit the ordinance to reduce the stray hold period for cats and dogs in Chicago

As most of our followers know, we supported and reposted the petition for Mayor Emanuel and Chicago City Council to revisit the ordinance to reduce the stray hold period for cats and dogs. We want to explain why we agree with the petition.

Last November we voiced our concerns on our Facebook page about the ordinance being passed by the budget committee. We asked our supporters to contact their aldermen and the Mayor to ask them to table it for public discussion. The next Wednesday our director attended the meeting to voice her concerns during public comments and was dismayed to find out that no public comments were allowed. The resolution was passed with 49 ayes. Alderman Pope moved to reconsider the foregoing vote. Motion was lost.

What could have been done differently?

First of all, the Mayor and the Aldermen could have set aside the ordinance and asked the Commission of Chicago Animal Care and Control (advisory board) to research ways to increase the return-to- owner rates for Chicago Animal Care and Control (CACC).

Here are some ideas that other cities have adopted to increase their return-to-owners rates. (tax dollars being spent wisely)

Offer a “Free Ride Home Program.” Milwaukee, Kansas City, and Washoe County (NV) have similar programs. Animal Care staff will give a pet one free ride home per year if it is wearing a City pet license. No ticket will be issued for the first time licensed pets run at large. This puts licensing in a positive light showing the benefits of what it can do for an owner and their pet.
Offer free or low cost ($5.00) microchip clinics. Washoe County, Nevada offered one year of free microchips and saw a 30% increase in their return to owner rates. (Side note: CA based Found Animal Foundation offers $4.95 microchip with free lifetime registration) In a recent study of US animal shelters, 52.2% of stray dogs and 38.5% stray cats with registered microchips were reunited.
ID Me programs – ASPCA study found shelters that provide engraved ID tags with collars at the time of adoption or redemption show that pet owners will keep the collar w/tags on their pets which provides instant identification.

These are just a few simple suggestions to increase a shelter’s return-to- owner rate. There are many more.

We would like to have these questions answered regarding the reduced stray hold:

Where was the discussion on how this would affect hundreds of thousands of families and their loved family pets in Chicago?
What are the safeguards if a family of a dog or cat of “unknown ownership” comes in after the stray hold with proof of ownership? Can they get their dog or cat back? What is the procedure?

Animal Welfare League (AWL) is the one of three non-city agencies that holds animals for City of Chicago. They do not post photos of found animals. Are the animals held for 3 days at AWL and then transferred to CACC to be held for another 3 days or does the stray hold clock start clicking at AWL.
Because the new ordinance states “In the event the executive director determines that an animal of unknown ownership suffers from severe behavioral issues, the executive director may allow any disposition, of the animal after three days.” What is the definition of severe behavioral issues? What are the qualifications of the person who is determining these behavioral issues?
Finally, where was the public campaign to explain this ordinance to citizens who considered their pets loved family members?

Many lost pets go unclaimed because it is virtually impossible for the average citizen to figure out the “system” in Chicago and Cook County. The owners are looking, but not in the right place, they don’t know where to look and the shelters make the false assumption that the animal is a “stray” or has been “dumped”. Factor in that a large percentage of the urban population speak limited English, have limited finances, transportation and computer access. They may work two jobs or shift work, and cannot visit the stray holding facility during normal business hours. This makes it difficult for people to claim their animals. The reduced stray hold exacerbates the problem.

Again, we are asking that you continue to sign and share the petition. Please send in your questions and comments to your aldermen and the Mayor. Thank you for your support and taking the time to read our blog.

City of Chicago Aldermen

rahm.emanuel@cityofchicago.org Mayor

@ChicagosMayor Twitter

Mayor’s Facebook Page

susana.mendoza@cityofchicago.org City Clerk

City Clerk’s Facebook Page

Part 2 – Where Oh Where Could My Lost Dog Be Held in Cook County?

As a follow-up to our first article, Where Oh Where Could My Lost
Dog Be Held in Cook County, we wanted to share a prime example of hard it is to find your missing dog in Cook County.

Harley went missing in Garfield Ridge. He was taken to Cicero Animal Control by the finder, transferred to Animal Welfare League for placement and then pulled by Trio Animal Foundation (TAF). Luckily TAF created a miracle by taking the extra few minutes to research the chip. They realized Harley didn’t need a new home; he needed to go home. TAF was his advocate! Harley’s story illustrates how broken the current animal control system is.

We feel it is important for our fans to get the total picture of the problem. Why should you care? Let’s start with distinctions. Chicago Animal Control is often confused with Cook County Animal Control. Chicago Animal Care and Control (CACC) is located at 2741 S. Western Avenue in Chicago. Cook County Animal and Rabies Control (CCARC) has no facility. So you may find it as absurd as we do that all the rabies tag money, along with fines, fees, etc. fund Cook County Department of Animal and Rabies Control. The City of Chicago, along with the other municipalities in Cook County, are stuck funding their own services, mostly through taxpayers. City of Chicago Animal Care and Control is funded by taxpayers, fees, fines, and services rendered, etc. If you live anywhere in Cook County, you should demand best practices and better services from both organizations for the betterment of animals and residents alike.

Here are some facts about (1) City of Chicago Animal Care and Control and (2) Cook County Animal and Rabies Control.

City of Chicago Animal Care and Control (CACC)

– Has a dismal return to owner (RTO) rate of 15% for dogs. Some animal control facilities in Illinois have an over 50% RTO for dogs.

– CACC has reduced the stray holding period from 5 days to 3 days meaning owned family dogs will be adopted, transferred or killed quicker.

– Microchips are not registered to the owners at time of adoption and redemption. We believe that CACC should as a service registered the chips to the owners. We are amazed when we provide free scans at events; the majority of owners really don’t understand the nuances of microchips.

Cook County Animal and Rabies Control (CCARC)

– Rabies tag information is kept at their office. Office hours are Monday-Friday (8:30 – 4:30). So if your dog is taken to a vet clinic, City of Chicago Animal Care and Control, Animal Welfare League, etc. or kept by a Good Samaritan, on a Friday night; they are not able to research the tag until Monday morning. This creates more stress for the owner and owner’s dog and if the dog is held in a facility, an owner has to pay more money to reclaim his/her dog.

– Cook County Animal and Rabies Control provide low cost microchip clinics. Chips are not registered to owners. Again, we believe that CCARC should as a service registered the chip for the owners. We are always amazed when we provide free scans at events; the majority of owners really don’t understand the nuances of microchips.

– Cook County has no facility to hold dogs for Cook County.

– Cook County’s stray holding facilities are not listed on their website. This simple step would help the public look for their dogs. http://www.cookcountyil.gov/animal-rabies-control-home/

– There is NO database of photos/descriptions of animals being held in stray holding facilities in Cook County.

How do we resolve the issues of Cook County’s animal control system? Speak out strongly to your local elected officials about this issue. Our pets are family and we deserve the right to know where they are being housed. Simple changes like posting “found” dogs pictures on social media, registering microchips to the owner at the time of adoption or redemption or posting the list of stray holding facilities on each website can make a huge difference to improve Return to Owner rates

Cook County Commissioners

City of Chicago Commissioners

Fireworks and Reuniting Lost Dogs with Their Families

Last year we were honored to present a free webinar for ASPCA Pro that included a lot of helpful information for shelters and owners for dogs that go missing after the fireworks on the 4th of July. Please feel free to share this link.
“In preparation for July 4, experts from Lost Dogs Illinois and Lost Dogs of Wisconsin will give you practical advice to offer support, resources, and tips to worried families searching for their lost dogs. Teaching people how to find their lost pets and avoid common mistakes can avoid heartbreak for many people and animals.
This free, 60-minute webinar will benefit staff and volunteers from any animal welfare agency.”

Click this link to view the webinar slides and access the webinar recording: http://www.aspcapro.org/webinar/2014-06-18/fireworks-rto